The CIA Consulting Hospitality Academy delivers industry‑driven, high‑impact training that builds confident professionals, empowered leaders, and strong hospitality cultures—backed by the legacy and expertise of the Culinary Institute of America.
From foundational skills to advanced leadership development, the Academy provides immersive, real‑world training that elevates performance at every level. Group rates are available!
Build the essential mindset and behaviors of true hospitality.
This immersive 15‑hour program introduces customer service excellence, the origins of hospitality, storytelling, conflict resolution, body language, and the Five P’s—Product, People, Place, Price, and Professional. Designed for both new and seasoned professionals, it includes group discussions and hands‑on role‑play to reinforce learning.
Great for: onboarding, culture‑building, frontline skill development.
Master the systems, standards, and leadership skills behind high‑performing operations.
This 64‑hour, advanced course covers food safety, OSHA standards, HR and compliance, leadership styles, ethics, and full operational systems. Students study Unreasonable Hospitality and learn directly from industry guest speakers—finance, trainers, chefs, nutritionists—while applying knowledge through discussion and role‑play.
Great for: supervisors, emerging managers, operations‑focused teams.
Accelerate your leadership journey with a transformative 5‑day experience.
This 30‑hour intensive workshop equips rising leaders with communication, coaching, decision‑making, and team leadership capabilities. Participants leave with increased confidence and a clear leadership mindset.
Great for: high‑potential employees, new leaders, internal leadership pipelines.
Strengthen your ability to lead complex hospitality operations with this advanced 8‑week management course.
This 32‑hour program builds essential competencies in goal‑setting, culture development, communication using the Pyramid Principle, KPI‑driven decision‑making, human capital management, compliance, marketing and social media strategy, hospitality leadership styles, and financial management for foodservice operations. Participants also explore Setting the Table by Danny Meyer to reinforce values‑driven leadership.
Great for: current managers, aspiring general managers, multi‑unit or high‑volume leaders.
Contact:
April Goess
april.goess@culinary.edu
Hyde Park, NY Location
1946 Campus Dr. | Hyde Park, NY 12538
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Napa, CA Location
500 First Street | Napa, CA 94559
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Singapore Location
21 Tampines Ave 1 Block 31 | Singapore 529757
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St. Helena, CA Location
2555 Main St. | St. Helena, CA 94574
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San Antonio, TX Location
312 Pearl Pkwy, Bldg 3 | San Antonio, TX 78215
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