Through education and training, servers can provide a safe and trusted dining experience for customers with food allergies, and enhance the guest experience by understanding and appreciating their unique needs. The front and back of the house must communicate seamlessly to ensure guests with food allergies are served what they ordered, and that no other food contaminated their meal.
The server must make sure they treat customer concerns with empathy and understanding, and never question a guest on the integrity or severity of the allergy. Always assume the allergy is severe.
Read or Revisit “Understanding the Top Eight Most Common Food Allergens” in Course 1
Step One: Know Your Food Allergens and Your Menu
Step Two: Identify Guests with Allergies and Communicate with the Chef
Step Three: Note the Order is for a Guest with an Allergy
Step Four: Deliver the Right Product Safely and Quickly
Step Five: Ensure Guest Satisfaction
The information contained in this lesson is meant to increase your general awareness of food allergies and how you can better serve guests who have them. This video lesson is for information purposes only. It is not intended to be an all-inclusive education on food allergies nor to establish an official protocol for handling food allergies in your foodservice establishment.
Downloadable Handout: FARE’s Restaurant Legislation Toolkit
Source: the Center for Disease Control, https://www.foodallergy.org/resources/food-allergies-and-restaurants
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