Exceeding Expectations |
 |
Dining Room Guidelines Podcast
When guests arrive to your restaurant, their first impression is based on how they are greeted and how your dining room looks and feels. A perfectly-detailed dining room, with everything in its place, makes your guests feel both welcomed and cared for.
run time - 9:00
|
$4.95 |
|
 |
Table Setting and Hospitality Basics Podcast
When your guests are seated, the table setting gives them their first impression of how they will be served. Your dining room should reflect your restaurant's pride and excellence.
run time - 8:46 |
$4.95 |
|
 |
Tray Handling Podcast
Handling plates and delivering food is a primary task for the server. Your staff should be able to deliver food safely to the guest and have it look as beautiful as it did when the chef plated the dish.
run time - 4:49 |
$4.95 |
|
 |
Beverage Service Podcast
In order to provide truly excellent service, a server should have a full understanding of beverages including basic terminology, handling, and selling of different beverages.
run time - 9:45 |
$4.95 |
|
 |
Taking Reservations Podcast
Your entire wait staff should understand the process of taking a reservation. The handling of the reservation is the first good impression a guest has of your restaurant.
run time - 3:08 |
$4.95 |
|
 |
Pre-meal Meeting Podcast
Servers should be able to answer any question a guest may have; from the ingredients to the method of preparation to knowledge about food allergies. During the pre-meal meeting, staff can learn about the menu and ask questions that will enhance their guests' dining experience.
run time - 2:01 |
$4.95 |
|
 |
Seating and Order Taking Podcast
The fundamentals of honest, respectful service are universal. As soon as your guests arrive to your door they should feel welcomed; this will set the tone for the entire evening.
run time - 12:55 |
$4.95 |
|
 |
First Course Service and Clearing Podcast
Learn the fundamentals of picking up a food order, plate handling and placement, table maintenance, and clearing the plates.
run time - 8:13 |
$4.95 |
|
 |
Entrée Service and De-crumbing Podcast
Discover the basics of serving the main course, wine service, checking in with the table, and preparing for dessert and de-crumbing.
run time - 4:49 |
$4.95 |
|
 |
Dessert Orders and Check Handling Podcast
Serving a sumptuous dessert is the best way to end a meal - learn the basics of taking the dessert order, serving beverages, clearing dessert, check handling, and farewell.
run time - 4:57 |
$4.95 |
|
 |
Dining Room Safety Podcast
Accidents don't just happen. They are usually caused by neglect, carelessness, thoughtlessness, and ignorance. Most accidents can be avoided if everyone takes a little extra effort to look around.
run time - 2:54 |
$4.95 |
|
 |
Sanitation and Personal Hygiene Podcast
One of the most important factors in choosing a restaurant is cleanliness. No matter how good the food is, if a guest's first impression is dirty glasses, soiled table cloths, or a sloppy server, they probably won't come back.
run time - 4:25
|
$4.95 |
|
|
