Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, 2nd Edition
With competition increasing for today's dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable Service, the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty.
Product Details
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
You may also be interested in :
- DVDs: Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back
- Downloadable Training: Back and Front-of-the-House Toolkit
- Podcasts: Exceeding Expectations
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