Remarkable Service
With competition increasing for today's dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable Service, the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty.
Product Details
The service effort is a central part of the successful restaurant
operation. As competition for customers' patronage
increases, restaurants try to distinguish themselves by training
staff to better manage the needs of the customer and by
offering consistent service night after night. From formal
French tableside service to casual American family and buffet-style service, this book covers a broad range of restaurant
service concepts.
You may also be interested in :
- DVDs: Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back
- Downloadable Training: Back and Front-of-the-House Toolkit
- Podcasts: Exceeding Expectations
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